replied on December 12, 2023
Greetings,
We are experiencing this issue with the View Document event. For example, looking at all View Document events in the last seven days there are multiple instances of events with the same exact Event Time with the same Resource (Document Name), and many more View Document events that are hundredth of seconds apart viewing the same document. Given the pervasiveness of this across multiple different users and sessions I could not fathom this many users viewing a document multiple times in such a short timeframe.
So - I just tested this myself. I suspect you are onto something with there being multiple events in the case where a document contains multiple elements, for example both an electronic document AND an image. To test this, I created a report that is filtered to my user account for a date range of the last 1 day for only the View Document event. Then, I opened a document that I knew only contained an image, recorded the time in a spreadsheet. I then opened a document I knew only contained an electronic file and recorded the time. I then opened a document I knew contained both an image AND an electronic document and recorded the time. I repeated this a couple of times.
What I discovered was, invariably:
- Documents I opened that only contain an image had one View Document event associated with them for that given time.
- Documents I opened that only contain an electronic file had one View Document event associated with them for that given time.
- Documents I opened that contain both an image AND an electronic file have two View Document events associated with them, just hundredths of seconds apart.

This seems to confirm that multiple View Document events are fired when a user views a document that contains more than just one element. In my case, I wanted to determine what our most viewed documents are in our repository, for example from our public WebLink; however, the views of documents that happen to have both an image and an electronic file are overstated and skewed unless I can figure out how to count what is functionally a single view of a document that contains more than one element.
Best regards,
Jeff