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Question

Question

how to make a loop?

Forms
Updated November 2, 2018
asked on October 31, 2018 • Show version history

Hi all,

 

I'm trying to make a processus with a loop alert if the user didn't start the task.

Example :

Step 1 => User 1 submitted the form 1

Step 2 => User 2 need to reply using the form 2 (Send an email to users as soon as this task is assigned)

if the User 2 didn't start his task until 3 days, I need to send him a new email alert.

This is should be a loop until User 2 submit the form 2.

 

Something like that

 

Someone have issues?

 

Thanks in advance.

Regards

Olivier

 

[EDIT]

Can I make like this ?

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Answer

SELECTED ANSWER
replied on November 1, 2018 • Show version history

Hi Olivier 

 

So from what i understand, You trying to loop the email sending and user 2 task. The way I would do it is by attaching a timer event onto the User 2 task(To do so just right click on the user task and select attach timer event) and set the timer to wait for 3 day's, after that send an email and go back to the task. By this the process will never move forward until the user completes his task. 

 

User 2.png
Timer settings.png
User 2.png (3.93 KB)
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Timer settings.png (9.55 KB)
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replied on November 1, 2018

If you use this method, make sure the timer boundary event interrupts the user task. You want the existing user task to be terminated after 3 days, the email to be sent, then the same user task to be created again. 

You could also have a non-interrupting timer boundary event on the user task, leading to an email task, then leading straight to an end event. That way, as long as the user task is active, you can send an email reminder every couple days, but the task will remain assigned to the same user. 

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replied on November 2, 2018

Hi, thanks all.

 

It's working now.

Regards

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