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Question

Question

"Underlying connection was closed" error when trying to start Workflows from WA

asked on October 31, 2018

This warning is shown:

WA 10.3.1.51, Workflow 10.2

How should we start troubleshooting?

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Replies

replied on October 31, 2018 Show version history

The error implies that the TCP connection can be made, so it's not a network error.  The most common reasons that a TLS session can't be established are 1) the server certificate is not trusted by the client (Web Access, in this case) or 2) the two peers can't negotiate parameters like TLS version or (less likely) cipher suite.  This has been cropping up as admins disable TLS 1.1 and below and has been discussed here before.  A Wireshark trace can shed some light on what's going on for both of those, or you can try checking the relevant configuration.

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replied on October 31, 2018

WA and Workflow are on the same machine.

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replied on October 31, 2018 Show version history

Both issues I described can still happen in that case, but that is good information to include in your questions.

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