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Having to "End Task" Locks Entry

posted on October 29, 2018

I am having an issues wherein MS Office (Word) crashed and when we "ended task" the document became locked in the client (hard). I easily unlocked the document from the admin console, but I'm concerned if this becomes a frequent event or if I'm out of the office, what staff can do?

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replied on October 29, 2018

You can write an SDK script that unlocks an entry. If you run it from a Business Process, you can give the users a button in the client that can be run on a selected document.

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replied on October 29, 2018

thanks!

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replied on October 29, 2018

It just occurred to me that maybe you should only give access to certain trusted users. There are plenty of legitimate reasons for documents to be locked and you don't want the general user base to be able to unlock any document they see fit. This is a "break glass in case of..." type of solution.

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