There are two ways that the user is attaching the Images with the iPhone.

1. adding the image to the body of the email. (only one jpeg)

2. Attaching the email. (two jpeg's)

This will happen when users respond to the request using the iPhone with the native iPhone mail client or the Outlook mobile app. When we tested with an android device this was not the cause the system acted exactly as it should and produced an email file and a jpeg file, unlike the iPhone.

Thanks David. How are the emails being sent to Laserfiche before they are attached?

How ever iSO handles the attachment. There is nothing special with attaching the file. The user just replies to the email request from Laserfiche, requesting a document like a jpeg. Users are doing either of the above mentioned cases Insert or attaching.

Hi David, 

Sorry for the inconvenience but we are having difficulty recreate this issue. We tried importing non-jpeg images from email attachment into repository via LF app and the file type remains the original one. Can you contact your VAR to open a case with all the version information for mobile server and application so we can better troubleshoot for this issue?

Best,

Natalie

Hi 

We are not using the Laserfiche app and is not configured at this time either, nor has it been mentioned when describing the issue with the iPhone email client.

See attached email examples, when it arrives in the Laserfiche console.

Sorry, it's still a little unclear to me how exactly your process works.  From what I understand the user is replying to the email and not directly placing the document in the repository themselves, right?  What I'm not sure about is how the import process works - is the user replying to an email from Laserfiche Forms, which is then what imports the email?  Or is there another piece of software monitoring that inbox?