Question

Web Access: Email file download to C:\Users\username\Downloads

Web Client Version 10

Updated October 22, 2018

asked on October 22, 2018

Selecting a file in Web Access, right clicking and choosing Email, in Email Basket pressing Send, downloads the file to the C:\Users\username\Downloads folder. You can then open the file, Message generated by Laserfiche web client, from the Downloads folder and send the email in Outlook. After sending the email the file remains the download folder. Is this expected behavior?

A user is concerned that these files remain and have to be manually deleted. I don't see any mention of the message being downloaded in the Laserfiche Administration Guide.

Laserfiche Web Client: 10.3 (10.3.1.51)

https://www.laserfiche.com/support/webhelp/Laserfiche/10/en-US/userguide/#../Subsystems/client_wa/Content/PrintingExporting/Sending_E-mail_From_Laserfiche.htm#tabs-2

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SELECTED ANSWER

replied on October 22, 2018

Right, without SMTP configured emails must be sent from the client machine, and the only way we can do that is by downloading an msg file. Once a file is downloaded the web application has no control over it and so things like deleting the file have to handled by the user or system admin.

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replied on October 22, 2018

In Configuration > Settings, configuring a SMTP server and user name and password, then the email is not downloaded to the local workstation. Perhaps the solution is to use one account to connect to the email server and have every email sent from Laserfiche, using that account.

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Web Access: Email file download to C:\Users\username\Downloads

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