Question

Forms - Update someone's existing draft

Forms

Updated October 16, 2018

asked on October 16, 2018

I found that I am able to save a draft of a forms task, then assign it to someone else and include my draft.

Recently though I had a user with a draft already saved, I re-assigned their task to me and it gave me their draft, I updated it, and re-assigned it with my draft to them. Every time I tried this, it reverts back to their original draft. Is there a way to update someone's existing draft?

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Answer

SELECTED ANSWER

replied on October 16, 2018

The Monitor page shows only submitted variable values. If you have a variable value saved in a draft and passed it along to another user, it never made it to the Monitor tab and correctly doesn't show up there. Once that draft is submitted, the variable will be actually updated.

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Replies

replied on October 16, 2018

This might be a bug where the initial user's original draft is taking precedent over the draft you are assigning back to them. We'll investigate it further.

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replied on October 16, 2018

Just jumped on the phone with the user. When they open their task, it opens my updated draft. So I guess it does work.

However I had set an empty field with a value, and when viewing their task remotely from the monitor tab, the field is empty and the variable for the field is empty. When they open their task, the field shows a value. Not sure what is happening.

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SELECTED ANSWER

replied on October 16, 2018

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replied on October 16, 2018

Got it, that explains it. Thanks!

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Forms - Update someone's existing draft

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