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Question

Question

When going to magnifying glass to search, the whole screen shuts down

asked on October 15, 2018

When going to the magnifying glass to do a search the whole screen shuts down.  What could be causing this?

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Replies

replied on October 15, 2018

Can you clarify what you mean by that? Is the Laserfiche client crashing? Or are you saying that your monitor goes black?

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replied on October 15, 2018

Sometimes when working I will select the magnifying glass to do a search and the screen shuts down and program essentially locks up. When it happens I need to close LF on my short cut bar or Task Manager. Restarting LF does not solve the problem and I need to reboot

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replied on October 15, 2018 Show version history

I would try reinstalling the client. You can also see if there is anything obvious in the Windows event logs. If that doesn't help, you might need to get a hold of your VAR.

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replied on October 15, 2018

Thank you Devon!

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