Question

all window accounts displaying as SID

Administration

Updated October 22, 2018

asked on October 12, 2018 • Show version history

I'm having a strange issue, noticed this past week, with all Windows Accounts displaying as the SID (ie. a long string of numbers) when the administration console is run from a computer on a different subnet than what our laserfiche server is on. Also when using the desktop client, when assigning or checking rights for a Domain Account, one can only search accounts from the laserfiche directory server (i.e. lfds) and not Active Directory. Desktop Client and Administration Console display the Windows Accounts information properly when on the same subnet as the server.

It appeared to be a networking issue so I got our firewall guy to take a look. He didn't see any blocked traffic and even created an "allow all" rule for traffic to/from the laserfiche server.
We're on version 10.3.1.502 (server and client). Server and clients are authenticating to the same domain controller.

Anyone have an idea what may be going on here or have ideas for a resolution?

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Answer

SELECTED ANSWER

replied on October 16, 2018

To fix the problem, I ended up having to remove and re-join my computer to the domain. Prior to this, I didn't notice any domain communication problems on my computer but am happy the issue has been resolved.

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replied on October 15, 2018

Yes this is a known issue and they will be a fix for this, verify with your VAR

https://support.laserfiche.com/KB/1013996

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replied on October 15, 2018

Thanks for your reply. We've already applied Laserfiche 10.3.1 Update 2 but still have the problem. Have you heard they're working on a fix or were you thinking this was the resolution?

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SELECTED ANSWER

replied on October 16, 2018

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replied on October 22, 2018

I got a similar issue mid-July at a Customer, and got a special fix from Laserfiche. an open ticket has been oppened to get it, and the Update 2 has integrate that fix.

My issue was directly in the admin console in the laserfiche server, when any user from other PC connect to laserfiche using the client 10.3.1 even quickfield, the SID was the name appear in the Admin console in place of the Windows account name.

So I am glad that you fixed your problem

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all window accounts displaying as SID

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