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Question

Question

Uploading Multiple Photo's from a Mobile Device in LF Forms causes 1st photo to overwrite all other photo's

Forms
Updated October 9, 2018
asked on October 2, 2018

Hello, 

 

We have a customer who is using an iPhone accessing Forms from the Web.

 

When they attach more than one photo to the form, the form overwrites any of the photo's added after the 1st photo.

 

They have tested this with Safari and Google Chrome, with the same outcome.

 

Forms Version- 10.2.0.789

 

Is there a custom HTML that needs to be inserted to embedded multiple images?

 

Thanks,

Jeff Curtis

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Replies

replied on October 2, 2018

Hi Jeff, 

 

How was the field setup? was it set to accept multiple files or just one? I would be looking at the field it self as it seems like it is happening across all platforms here? 

 

With thanks

Ziad

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replied on October 4, 2018

Thanks for the reply Ziad,

 

Customer stated upload limit was set to blank and he increased it to 10, still same issue.

 

Jeff Curtis

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View 1 previous reply
replied on October 4, 2018

Hi Jeff,


Usually, when it is blank it means unlimited uploads from memory. I will be testing this within a form here to verify as well, 

 

Thank you

Ziad

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replied on October 8, 2018

Hello Ziad,

 

Checking back in with you to see if you had any luck.

 

Thanks,

Jeff

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replied on October 8, 2018

Hi Jeff,

 

I done some testing on both 10.2.1 and 10.3.x and both seem to be working across the mobile App and the browsers.

 

The field is set with a blank under "File upload limit" and the size is set to 250MB but that is all that was done.

With the phone app, I can select multiple files and add them without any issues here.

 

Have you tried removing the field or adding an additional upload field and see if behaves the same? Does it happen across all different forms processes or just one?

 

I tried to go back to see if there was anything from 10.2.0 but I do not have access to it as it may be a limitation on that version? I am not sure to be honest.

 

With thanks,

Ziad

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replied on October 9, 2018

Thanks Ziad.

 

I will check with the customer.

 

Jeff

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