Opening Forms from Assigned Email Link in Mobile

asked on September 29, 2018

Hi,

When a task is assigned to a user, we send an email to the user to approve the task. When the user click on the link 'Click here to open this task in Forms.' from email on a mobile, he form is not fully visible or scrollable to the bottom. We are not able to scroll down and it doesn't show the "Approval Button". It's an issue on Android and iphone. If we click on the link from a computer, it works fine.

If we directly login to the forms site on a browser through a mobile phone and access the assigned task from the inbox, everything works good. Also directly login through the Mobile app is working as well.

Is this a bug? is there a fix for this?

We are on Forms version 10.3.1.635.

Thanks!

1 0

replied on October 1, 2018

Forms accessed from a mobile browser use different technology than forms accessed from a desktop browser. When you open the form from the inbox, we can detect whether you are using a mobile device or not, and load the correct form type. When you access the form from an email link, the URL is currently set to the desktop browser version.

In the upcoming Forms 10.4 release, we add a way to include a link to the task on the LF mobile app. This will allow you to send the task notification email with a desktop task link and a mobile task link so the receiver of the email can decide which to use.

For now, I'd recommend including a link to the mobile browser inbox so the user can more easily get to the mobile version of the task.

http(s)://FormServer/Forms/Home/MobileTasks#/list?poolName=tasks_owned

0 0

replied on October 1, 2018

Hi,

I don't think the the URL is currently set to the desktop browser version when you access the form from an email link. Because if you go to the browser's desktop version, it works fine.

This used to work in the previous versions.

Thanks!

AJ

0 0

Question

Question

Opening Forms from Assigned Email Link in Mobile

Replies

Sign in to reply to this post.