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Question

Question

Different results when saving form as PDF in the repository

asked on September 19, 2018

We have a rather lengthy form, ~50 pages.   When it is saved into the repository as a PDF,  single line inputs are shown as a gray input area and the text is cutoff.

However creating a small test form, single line inputs display all the text when saved as a PDF and not on a gray line:

Why the difference?

The two single lines are setup identical on each form.
My test form mimics the lengthy form, javascript, css, sections, pagination, , signature fields, etc.  (No javascript ,css  or field rule is applied to either of the single line inputs.)

~ Andrew

 

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Replies

replied on August 10, 2022

Hi! I am having the same issue and I am wondering if you have found out a solution. Thank you!

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replied on August 10, 2022

Hi Patricia,

Which version of Forms are you using?

There was an intermittent functional bug (113385) in 10.3 and got fixed in 10.4.

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replied on August 12, 2022

We just updated to 10.4. The issue is not with the PDF that gets save din the repository. It's with the PDF that goes as an attachment in the email notification for the task. 

I was able to dig a bit more and realize that there is a difference. 

 

Thank you!

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replied on August 14, 2022

Does the issue happen every time or intermittently in your case? Have you checked CSS and custom JavaScript related to the field?

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replied on August 15, 2022

Dear  Ziyan, 

 

I was finally able to figure it out. I feel quite silly, to be honest. 

 

I was setting the Field height limit to only 20 lines and didn't realize that it would cut off text.. The information was all there, but when it converts the form to PDF, it uses this to limit the number of lines and 20 was not enough for my 4000 character limit. 

 

All fixed now!

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