Hello,
In the post-processing options for several of our Import Agent profiles we have enabled the auto-cleanup options to enforce our retention policies.
However, in some cases the process doesn't appear to work and files are never deleted from the Processed folder.
Has anyone else encountered this issue? Are there any known bugs that may be causing the auto-cleanup to ignore these files?
To provide some additional background information, the profiles that work use subfolders and import TIFF images. The ones the do not work have no subfolders and are using XML files to import PDF documents with metadata.