Import Agent Error

asked on September 4, 2018 • Show version history

We have Import Agent 10.3.1 and regularly see this error. The file does not get imported. Has someone else had this issue?

There was an error running the profile Invoices while importing the file "D:\Shared\RicohScanDropOff\20180830152457837.tif". (The system cannot find the file specified : C:\Users\svc_Laserfiche\AppData\Local\Temp\tmpC17A.txt)

Error Code:

StackTrace: at Laserfiche.ImportAgent.Library.Helpers.GetLastErrorAndThrowIfFailed(String extra)

at Laserfiche.ImportAgent.Library.Helpers.CreateFile(String path, FileAccess access, FileShare share, FileMode mode, UInt32 dwFlagsAndAttributes)

at Laserfiche.ImportAgent.Library.LongFile.OpenText(String path)

at Laserfiche.ImportAgent.Service.ExecuteProfileImageFile.OCRImportImageFile(ExecutionContext context, DocumentInfo LFDoc, Int32 nPage, String imagePath, Boolean bOCR)

at Laserfiche.ImportAgent.Service.ExecuteProfileImageFile.ImportImageOrTextToPage(ExecutionContext context, DocumentInfo LFDoc, Int32 nPage, LongFileInfo fi, Boolean bOCRImages, Boolean bIndexText)

at Laserfiche.ImportAgent.Service.ExecuteProfileImageFile.CreateDocumentAndImportImageOrTextToPage(Session LFDatabase, String strLfFolder, String strDocName, Profile profile, IIATokenSubstituteContext ti, ExecutionContext context, Int32 nPage, LongFileInfo fi, Boolean bOCRImages, Boolean bIndexText, String firstPagePath)

at Laserfiche.ImportAgent.Service.ExecuteProfileImageFile.ImportFile(ExecutionContext context)

at Laserfiche.ImportAgent.Service.ExecuteProfileFile.Execute(ExecutionContext context)

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replied on September 5, 2018

Hi Zainab,

It is a bug and has been filed 94394. Thanks for your feedback.

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View 3 previous replies

replied on September 5, 2018

Thank you. What is the work around for the time being? Processing the files from the IAError folder is not an option as the user is waiting for the files to be dropped off in LF and do further processing.

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replied on October 16, 2018

We are now seeing this on 10.3.1 with import agent at a client as well. Has there been any additional movement on this?

Thanks,

Jason

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replied on October 16, 2018

Hi Zainab,

We are experiencing this bug as well except our files are successfully importing in LF but instead of being deleted, they go into the AI Error folder. Have you checked your repository for the file in question to see if it may still be importing like in our case?

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replied on October 16, 2018

Aside from that, I was able to locate the following hotfix:

https://support.laserfiche.com/devnotes/viewer?name=ImportAgent%2FVersion1031%2FHotfixInfo

We are seeing the issue on 10.3.1.470 and this updates you to 10.3.1.479. I will be implementing this within the upcoming days to confirm the issue has been resolved.

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replied on October 17, 2018

Just installed the hot fix and all is working again.

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replied on May 2, 2019

Just did the hot fix and it looks like it fixed my issue. Thanks!

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