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Question

Question

Forms Operational Report Access

asked on August 21, 2018

Hi all! I am on LF 10.3 with Forms Professional. I have 2 users I'd like to give access to the Operational Report. When they try to access the report, they get an permission error (see attached).

They both have full licenses & access to the form as business manager. They also have access to Operational Report (see attached).

What am I missing?

Thanks! 

Mary

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Replies

replied on August 21, 2018

That is really odd! Have you looked at the Forms Event Viewer log to see more details about that error?

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replied on August 21, 2018

Hey Lidija! Thanks for getting back to me. I look at the forms event viewer on a regular basis but that's generally for a single instance of the form (I believe). This is the operational report which is the performance of all the forms of that type. I've drilled down into forms listed on the report & seems fine.

It doesn't feel like the problem is the form itself as it seems to be working for the users just fine. The processes all work without errors. I think is some kind of permission thing for those 2 users. 

It used to work for them on version 10.1 but the upgrade to 10.3 changed something. I have my IT dept looking at it. I just thought I'd throw it out there to see if anyone else has had seen this.

Thanks tons!

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replied on August 21, 2018

You are absolutely right, EV won't show that. I assume you tried removing the two users and adding them again? Are you the Forms Admin?

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replied on August 21, 2018 Show version history

I'm the admin for all of LF, but I haven't tried removing them & re-adding them as everything else is working. I hate to be disruptive to their work processes since this is a minor part of what they use LF for.

Maybe my IT dept can find something ... it might have to do with the security certificates they are playing with to limit intranet access.

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replied on August 21, 2018

Sorry, I meant just remove them from the Dashboard permissions. Save, close the report, add them again.

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