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Question

Laserfiche Windows Client requiring a C++ runtime version that has not been released from Microsoft yet

Updated September 25, 2018
asked on August 15, 2018 • Show version history

Getting this window on a random customer PC. I am baffled as this product has not been released yet from Microsoft, 14 (2017) is the latest version.

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Replies

replied on August 15, 2018

This is the windows client? That's... very strange. Does bypassing the prerequisites allow the installation to go through? 

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replied on August 15, 2018

Yes 10.3.1 windows client. Bypass will go through if I choose it, I use it to bypass the requirement for Windows Auth in server applications. I didn't bypass though because I didn't want it to be broken after install.

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replied on August 15, 2018

We're thinking something is mislabled - that is, that there's a typo in the string itself, but it's looking for the actual appropriate runtime. Miruna's question below may be relevant to that. 

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replied on August 15, 2018

Can you check if you have a Support folder on your installation media and if it has a MSVC2017 subfolder? It should be something like ..\Laserfiche Avante 10.3.1\en\Support\MSVC2017. What version if the vc_redist86.exe in there?

 

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replied on August 15, 2018

14.11.25325.0

I went directly to the Microsoft site, downloaded and installed version 2015 x86 and 2017 x86 successfully but it still kept asking for version 15 in the client installer window.

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replied on September 25, 2018

We are getting this now on the Chrome Laserfiche Extension installation, also asking for version 15 of the C++ runtime. I don't think this is a typo, if it meant version 14/2017, we have that version installed.

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