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Question

Diagnosing Suspended Form

Forms
Updated August 14, 2018
asked on August 14, 2018

I have a forms process with a step where it is supposed to save form to repository.  The current status of that step is suspended.  Is there any way I can find out why this step is suspended and how to resolve it?

 

Thanks!

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SELECTED ANSWER
replied on August 14, 2018 • Show version history

You can check the event log on the Forms server, if you have access to it.

Event Viewer > Applications & Services > Laserfiche > Forms > App > Administration.

 

Most of the time, for me, suspension on this step is a Profile/Permissions issue with the repository

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replied on August 14, 2018

Another common cause of this error is metadata. If a value is not provided for required fields or a value does not fit the constraints the task will fail (too long, incorrect type, etc.)

As Zane mentioned, looking at the error log on the server will give you some information about what is happening.

Also, you can go into the Monitor tab in Forms and right-click the suspended task; there is an option for "View error log" which will detail the type of problem that was encountered.

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