You are viewing limited content. For full access, please sign in.



client crashes when opening PDF

asked on August 9, 2018 Show version history

We have a user that can open up a PDF document fine the firs time. When she closes it and opens the same or another PDF, the client will crash and close out. 

We have confirm it is specific to PDFs.

They are on version

0 0


replied on August 9, 2018

Is this specific to one user? If others try to open the same PDFs, do they experience the same issues? Does this user have issues opening PDFs outside of Laserfiche on their machine, or do they experience this issue when connecting from other machines? 

0 0
replied on August 10, 2018

Yes issue was resolved by updating the client to 10.2



0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.