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Question

Question

Browsing folder structure is intermittently slow

asked on August 8, 2018

I have 1 user that is having intermittent slowness when browsing the file structure.  Sometimes it is at a normal speed, and other times going to a folder may take 5 or more seconds to load it.  This is the only user out of ~40 that is experiencing this issue.  The trouble shooting steps I have taken so far are:

1) Ran CCleaner to clean up temp files

2) Repaired the Laserfiche Client

3) Reinstalled the Laserfiche Client

4) Given privilege to bypass security on browse

5) Checked the integrity of Windows system files

6) Disabled the anti virus

 

This only recently became an issue, and we have been on 10.3 for months.  Anyone have any suggestions I could try?

 

Thanks.

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Answer

SELECTED ANSWER
replied on August 8, 2018 Show version history

Update:  I have logged onto this users computer with admin credentials, there were no speed issues.  I then logged this user onto the server, and the slowness appeared again.  So it has something to do with his account, and not his computer.

 

Solved: Tools/Options/Reset/General -> Restore

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