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Question

Question

Web Client URL Forcing Re-login to Repository every time it's clicked

asked on August 7, 2018

Hello, I've designed an Accounts Payable Forms process that routes to users for Invoice Approval.  On the Form, I include links to the Vendor Folder, Invoices folder, etc.  The problem I'm running into is that after clicking the URL the user is forced to login despite already being logged into the Web Client before clicking the link.  And after re-logging in, the user is left in the parent repository view, instead of the Vendor Folder which was specified in the URL.

Is there some authentication setting that is causing this?  It worked perfectly in our build environment but now it's not performing correctly.

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SELECTED ANSWER
replied on August 8, 2018

If they really are logged in to the repository already then they shouldn't be prompted to log in again.  You can check this by copying the url of an active session and pasting it into a new tab.  It is possible for sessions to expire, so it's not always obvious if you currently have an active session.  Since this worked in build and not in prod I'm going to guess that the links weren't updated with the prod repository name, and since the user is not logged in to the specified repository (i.e. the build one) that is what brings up the login dialog.

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replied on August 9, 2018

Hey Brian, you were right.  I had changed the machine name in the URL but had overlooked the repository name.

 

Thanks!

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