Question

Web Error 503

Updated November 3, 2022

asked on August 2, 2018

Just this week, our web portal (WebAccessAppPool) started to randomly stop, giving a an error 503 (service not available) on the user's browser.

Eventlog indicates the CLR.dll module that is faulting.

We are on version 10.

Any help is appreciated.

Thanks!

EVENT ID 1000

Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x5215df96
Faulting module name: clr.dll, version: 4.7.3130.0, time stamp: 0x5b175fed
Exception code: 0xc00000fd
Fault offset: 0x0000000000185bd4
Faulting process id: 0xcc4
Faulting application start time: 0x01d42a1fd33a83e3
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 12b59649-9613-11e8-811c-00505696498f
Faulting package full name:
Faulting package-relative application ID:

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replied on November 3, 2022 • Show version history

Did you happen to find a solution, we are encountering the same error

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replied on November 3, 2022

Troubleshooting a problem like this really requires a crash dump, there isn't enough info in the crash report to really say what went wrong. Here's some info with links to tools. Once you have one, support can take a look. Before you start, it's work checking that you have all updates installed for IIS and the .Net Framework - since CLR.dll is the source of the crash, it's possibly a bug in there rather than in the web client application code.

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Web Error 503

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