silent uninstall for 8.3 and 10.3.1

replied on July 27, 2018

Hi Andrew,

Can you be more specific when you say 'neither works'? What you showed here should run an uninstall.

By the way - if your objective is to upgrade to a newer version of the Client, you don't need to uninstall first. The upgrade will take care of that.

0 0

replied on July 31, 2018 • Show version history

Thanks, I will try to the upgrade without uninstalling although i would still like a working uninstall command.

For Laserfiche 8.3 I get a popup saying "This action is only valid for products that are currently installed" and it will leave "Laserfiche 8.3 client Suite" installed and present in add\remove programs. If i use the -noui switch instead of silent it will uninstall successfully but show the uninstall display screen.

I also have to uninstall the below Laserfiche components separately using the msiexec /x{product code} /qn commands

- Admin

- PhotoDocs

- Scanning

-Client

-Office integration

-Snapshot

This is the same for Laserfiche 10.3, it will leave "laserfiche 10.3 Client Suite" in Add\Remove Programs

Thanks

0 0

replied on July 31, 2018

Hi Andrew,

That doesn't sound like correct behavior. If you talk with your VAR to open a support case, they can walk you through getting logs of the uninstall that we could use to see why it's not going through. You can also generate the logs themselves by adding -log "C:\logs" (choose your dir, but it needs to be a directory since it will generate logs for each separate msi). My guess is there is some error popping up that is being suppressed due to running in silent mode and the log may show it.

You are correct that setup is a wrapper around multiple installation packages, which is why you had to do them one by one for direct misexec /x commands.

0 0

Question

Question

silent uninstall for 8.3 and 10.3.1

Replies

Sign in to reply to this post.