Hello,

My client is having some issues with a recent upgrade of import agent on their server. They were on 10.2, but updated to 10.3.1.270.

After this, they noticed that when documents are placed into Laserfiche with import agent, it appears with a lock on the icon. I know this means that it is checked-out/locked for editing so import agent might be doing something with it, but they reported that it stays for a noticeable amount of time(30 seconds per page or so). The larger the document, the longer it stays locked when imported.

They wanted to know if this was to be expected, or a new way that import agent handles their documents.

Thanks for any insight!