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Question

Question

stuck sessions in admin console

Laserfiche Version 8
Updated July 13, 2018
asked on July 12, 2018

We have a customer that has about 8 thousand sessions that are showing in the admin console. 

They got multiple applications associated with the sessions (Workflow, Workflow Subscriber, LF Client, etc.).

I have suggested restarting their LFS and reboot their servers (its been up for 82 days). 

They are on version 8.3.1.663

Has anyone dealt with this issue before?

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Replies

replied on July 13, 2018

Hi Jonathan,

 

You can safely ignore the Workflow and LFFTS connections in the admin console, you're only really intersted in the LF Client and Office integration ones (and WA if the customer has this option).

 

If you're not actually seeing any issues as a result of these connections I would simply ignore them, however one thing you might want to do is set an idle timeout limit to close any connections which are inactive. You can set this in the admin console:-

Having said that LF 8.3 is 6 years old now, I would also look to get them upgraded ASAP.

 

Hope this helps!

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replied on July 13, 2018

Where in the admin console is this settings? I cannot find it.

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replied on July 13, 2018

Chris,

When I try to disconnect the sessions that have been running for days, I get this error:

Here is the error details:

Error Code: 9037
Error Message: Invalid session. [9037]

------------ Technical Details ------------

LFSO:
    Call Stack: (Exception)
        LFSession::ProcessResponse
        LFSession::SendRequest (POST /+LF/terminate/4996006)
        CLFConnection::Terminate
    Additional Details:
        HRESULT: 0xc004234d (LFSession::ProcessResponse, LFSession.cpp:3783)
         (LFSO/8.3.1.622)
LFAdmin.dll (8.3.1.612):
    Call Stack: (Current)
        CServerConnectionItem::TerminateConnection
        CComponent::Command
    Call History:
           CServerConnectionItem::GetDisplayInfo
          CComponent::GetDisplayInfo
           CServerConnectionItem::GetDisplayInfo
          CComponent::GetDisplayInfo
           CServerConnectionItem::GetDisplayInfo
          CComponent::GetDisplayInfo
           CServerConnectionItem::GetDisplayInfo
         CServerConnectionItem::TerminateConnection

 

Any clue? I cannot find anything online about this issue.

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replied on July 13, 2018 • Show version history

Repository Options>Settings

 

You will likley have to re-start the LF Server Services to clear the connections.

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