404 Error message when 'Use SSL is checked' - Workflow Web Service

asked on July 12, 2018

Client is attempting to setup Workflow web service for Laserfiche Forms. Workflow & Forms are on separate boxes. When Client attempts to setup the web service for Laserfiche Forms in the Workflow Administration Console, the following error message is encountered

The remote server returned an error. [404] Server not Found:

For the FormsConfig page, the Workflow server is specified and the connection test's successfully. The Forms URL [//abc.def.com/Forms, public URL to the server] has the Use SSL option checked.

When the Use SSL option is unchecked, the connection setup completes successfully.

Using the IP address, server name and FQDN of the Forms server in the WF admin console always failed with Use SSL enabled on the Forms Config page.

Any ideas on how to resolve this issue?

Any ideas on how t

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replied on July 12, 2018

404 means not found. My guess is that from the workflow server, it might be trying to perform a loop back to the public WAN address. Routers don't handle this well and will usually drop the request.

Make sure your FQDN resolves to the localhost IP instead of the WAN.

You also have to enter https://fqdn/WF to specify that your using SSL, otherwise IIS will throw a 404.

That should be the only two possibilities to get a 404 error. Just try throwing the same link into a web browser from the same server, it should also throw a 404 error. Any HTTP error you receive from a Laserfiche app should match the HTTP error a browser displays when run from the same server.

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404 Error message when 'Use SSL is checked' - Workflow Web Service

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