Some Excel spreadsheets taking 20+ minutes to save back to repository when changes made

asked on June 28, 2018 • Show version history

We are having an issue with certain Excel spreadsheets taking 20+ minutes to save back to Laserfiche after opening and making changes to the document. I thought at first it was because of the large size of certain living spreadsheets, but found out from our Information Services staff that my spreadsheets actually are quite small in terms of mb. However, when I viewed the size of the spreadsheet under the Metadata tab in Laserfiche, the document is much larger than it is when opened in Excel.

When I view this file's properties in Excel, it shows as 3.22 mb. From Laserfiche, the same spreadsheet is 12.6 mb. Why is this? I know the "Other information" is sometimes a text layer of some sort when saving pdfs a certain way, but what would this be on an electronic document? Is this what is slowing up the save process? Is there a way around this?

We have 10.2 and use the Web Client only.

Thank you for your help!

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replied on June 28, 2018 • Show version history

Hi Kristy,

One thing I found about this was the document was trying to generate text/pages when saving back, if you are to uncheck that option from the client side, it should save it straight away.

Please check that and confirm,

Confirm the following is checked or unchecked:

Thank you

Ziad

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replied on June 28, 2018

Hi Ziad, thank you for your suggestion. I went into the Options under "New Document" and unchecked this which worked (I tested it):

However, I do not want to keep that selection off, because we need other Microsoft Office docs to be text searchable. It would be perfect if you could turn this off at the document level, or by document type. Are you, or anyone else aware of such an option?

Thank you so much - this helps for now, and I will work on a solution for long term without having to change that setting back and forth all the time.

Cheers, Kristy

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Some Excel spreadsheets taking 20+ minutes to save back to repository when changes made

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