Hello,

We have a user that recently upgrade to Laserfiche 10.3 and got this message "No response received from the server" when trying to add a new user with a named license, even though they are maxed out on the licenses. When this occurred, it also stopped the Laserfiche server service as well.

They were able to remove a named license from a user and then add the named license to a new user, and it works as expected, no errors.

We are curious why they received this message, instead of prompt showing that no more licenses are available?

See full error text below:

Error Code: 0
Error Message: No response received from the server.

------------ Technical Details ------------

LFAdmin.dll (10.3.1.479):
    Call Stack: (Current)
        CTrustee1PropPage::OnApply
        CTrustee1PropPage::OnApply
    Call History:
         CTrustee7PropPage::PopulateSubsetCombo
         CTrustee7PropPage::DisplayCurrentList
        CTrustee1PropPage::OnApply
         CTrustee2PropPage::OnQuerySiblings
         CTrustee3PropPage::OnQuerySiblings
         CTrustee4PropPage::OnQuerySiblings
         CTrustee7PropPage::OnQuerySiblings
         CTrustee1PropPage::OnApply