Email Notifications Has Stopped

asked on June 20, 2018

At some point Monday or Tuesday we lost all email functionality within Laserfiche Forms. I've tried going through the configurations (workflow/forms) and we've also ensured that email is able to flow where it needs to/the routes are created that need to pass email.

Upon attempting test emails within the configurations (forms & workflow) those are successful (to my internal email & external gmail) as I get the test emails, however, all automated email notifications are turning into a suspended state within forms - so it's somewhat of an urgent issue as all of our forms instances are becoming suspended.

My troubleshooting hasn't had any luck and can't find any related discussions on here. Would you have any suggestions or options to try?

Thank you for your time

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replied on June 20, 2018

To make things easier, you should post a screenshot of the error message for one of the suspended tasks, and if possible check the event viewer on the Forms server as it might have more detailed information.

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replied on June 20, 2018

Jason,

Thank you for your reply!

Below is the error message in event viewer:

Unable to send an email. Please contact your system administrator. SMTPServer: webmail.nadadventist.org, Port: 25. Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em) at Laserfiche.Forms.Routing.EmailService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus) at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext) Inner exception: System.Net.Mail.SmtpException Message: Failure sending mail. at WebCommonCtrls.EmailDeliver.DeliverEmail(EmailMessage em, Int32 retryCnt) at Laserfiche.Forms.CommonUtils.EmailDeliverFactory.DeliverEmailSync(IEntityContext context, EmailMessage em) Inner exception: System.Net.WebException Message: Unable to connect to the remote server at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket, Socket& abortSocket6) at System.Net.PooledStream.Activate(Object owningObject, Boolean async, GeneralAsyncDelegate asyncCallback) at System.Net.ConnectionPool.GetConnection(Object owningObject, GeneralAsyncDelegate asyncCallback, Int32 creationTimeout) at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint) at System.Net.Mail.SmtpClient.Send(MailMessage message) Inner exception: System.Net.Sockets.SocketException Message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 1xx.xx.xx.xx:25 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

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replied on June 21, 2018

I'd recommend opening a support case so the team can investigate your specific issue.

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