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Question

Question

Overwrite changes not available

asked on June 12, 2018 Show version history

My client is having issues with saving changes in excel to Laserfiche. When they are saving, it used to give them an option to overwrite but it does not now.

The only changes were that she got upgraded from 10.2, to 10.3. I wanted to verify that this is still a feature in 10.3, and that maybe it has more to do with configuration or how the file is.

Has anyone encountered a similar issue? It does allow her to save versions, but the user would much rather overwrite the existing document.

 

Thanks for any insight!

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Replies

replied on June 12, 2018

We have experienced this before in 10.2.  The Overwrite option 'disappears'. This has happened after the user's laptop was re-imaged and the fix for us was to uninstall and reload the desktop client.

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replied on June 12, 2018

Hi Ricardo,

If versioning has been enabled on the document in question, there is no option to overwrite. Instead you would create a new version, which is basically the same thing except it retains the version history. If versioning is enabled, there's no way to say 'no I don't want to save this change as a new version'. 

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