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Question

unrecognized character was encountered

Web Client How To Connector

Updated June 5, 2018

asked on June 5, 2018 • Show version history

I used LF connector to search a document in Laserfiche from our ERP system. The search field is the contract number. Whenever the contract number in the search field has the hyphen in it, for example, 3004A-1, it returned the error "An unrecognized character was encountered." How do I get rid of the error?

Is there a way I can send only the first 4 characters into the search string i.e. 3004 instead of 3004A-1?

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Replies

replied on June 5, 2018 • Show version history

Hi Vilasinee,

Per the topic you added "Web Acces", I guess you search documents in Laserfiche Web Access. Could you please share the search query here? It works on my side if search field contains hyphen.

If you want the first 4 characters, you can use regular expression. In Connector token dialog, you can select a token and specify expression for the token. See the screenshot.

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Asked June 5, 2018
Updated June 5, 2018
129 views