Question

LFS.exe crashing due to ucrtbase.dll

Updated July 6, 2018

asked on June 1, 2018

Hello - I was hoping someone has ran into this issue before and has some suggestions on a fix? Each time I try to make the LF admin user a full user, LFS crashes with an error in the event viewer for ucrtbase.dll.

I have tried uninstalling all C++ applications and then reinstalling Laserfiche Server and Windows Client but the same thing is still happening.

Any ideas?? I am at a loss

Laserfiche Server Version 10.3.1.181

0 0

Replies

replied on June 1, 2018

Here is the error the Admin Console is giving me:

Error Code: 0
Error Message: No response received from the server.

------------ Technical Details ------------

LFAdmin.dll (10.3.1.479):
Call Stack: (Current)
CTrustee1PropPage::OnApply
CTrustee1PropPage::OnApply
Call History:
CTrustee7PropPage::DisplayCurrentList
CTrustee1PropPage::OnApply
CTrustee2PropPage::OnQuerySiblings
CTrustee3PropPage::OnQuerySiblings
CTrustee4PropPage::OnQuerySiblings
CTrustee5PropPage::OnQuerySiblings
CTrustee7PropPage::OnQuerySiblings
CTrustee1PropPage::OnApply

0 0

replied on June 1, 2018

Please open a case with Tech Support. They'll walk you through the steps to create a dump file when the server crashes so we can get more information.

0 0

replied on July 6, 2018

Hi,

Is there any update on this Miruna? We just had the same occurrence here when doing the same thing (updating a user to a FULL user).

Thanks

Anthony

0 0

replied on July 6, 2018

Hi Anthony, I actually forgot I posted this but I was able to figure out why it was happening.

I am still learning Laserfiche so it was actually a user issue on my part. If you are running LFDS, you cannot update the license through the Admin Console and it must be done through LFDS. If you are not running LFDS, the issue may be a bit different than the one I was seeing.

Hope this helps!

0 0

replied on July 6, 2018

Thanks Ashleigh,

I thought it would be an LFDS issue. There are a few instances where things can’t be done in the Admin Console and I have to jump over to LFDS or Web Admin. I’ll add this to the list. Thanks for the super quick response.

Have a great weekend!

Anthony

1 0

You are not allowed to follow up in this post.

Question

Question

LFS.exe crashing due to ucrtbase.dll

Replies

Sign in to reply to this post.