Hello,
In the Web Client (10.3.1.51), depending on whether a folder is selected to download, or just its contents, the download options are inconsistent; the users are confused by the discrepancy, and we're having difficulty providing a clear set of instructions.
The client's process is a document review and approval process that uses PDFs exclusively, on which comments are transmitted using annotations. The user base consists Submitters, with Community Licenses, and Reviewers, with Full Licenses. The Submitters upload files to the repository through Forms, and the Reviewers make comments on the files, which the Submitter downloads and resubmits again via Forms, and so on.
Most often, the Reviewer will download the originals and make their comments offline, then reupload as new versions with Pages generated, but sometimes they will use the editor built into the Web Client. If the Reviewer marks up the files offline and reuploads, the Electronic File and Pages will have the same content, but if the Reviewer used the built-in editor, only the Pages will contain the markups.
Because of this, we recommend that when the Submitters go to download the Reviewer comments, they download the Image file as a PDF, as opposed to the Electronic File, but depending on how they initiate the download -- parent folder vs contents -- they see different options. As there may be multiple subfolders worth of files, we usually recommend that the Submitters download a folder up the tree so they do not need to go through each folder one by one to download the contents separately. But when a folder is selected to download, I don't see any options to download the Images alone, and any configuration in the "Advanced ZIP Options" other than the default settings, results in both the Images and Electronic file being extracted. (I believe these options have changed recently, correct?)
The download dialog that comes up if only files are selected allows for creating a ZIP of "PDF" vs "Electronic File", which extracts just the Pages.
To illustrate, these are the options available when a Folder is selected:
Folder contents, i.e. Files only:
I don't understand the reasoning behind the two unique dialogs, but regardless, in the Folder options, it seems like the configuration that I'm looking for would be there if the checkboxes selected by default were enabled. Is there any way in the user settings to enable these, and if not, is there a reason that they cannot be changed in this context?
In general we would really like to be able to limit the available options altogether (not currently possible, I know), but at least if these two dialogs offered the same options, we could offer a consistent set of rules.
Thanks for your help!