asked on May 23, 2018

We have dynamic fields setup for a template and things work fine in the full client.  The process involves documents that need to be split apart.  Their template is already partially filled with information, all they need to do is pick their document type.

The user opens the document, selects the appropriate thumbnails, and does a right-click new document.  This pops up the template where they can then pick the document type.

In WebAccess, they select the thumbnails and right-click and pick Move Pages To.  They then hit paste and are brought to the fields menu, but the list of document types does not show up.

The list does show up however when they are creating a new document by scanning or importing in WebAccess.

So the dynamic fields only seem to have an issue when splitting a document in WebAccess.  Is this a bug or should I start a case?

They are on version 10.3.0.510

 

Thanks,

Chris