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Question

Question

Error logging in. The Laserfiche client was unable to intercept the Print Screen hot key

Laserfiche Version 9
Updated September 28, 2018
asked on May 23, 2018

Hi

A user if facing this issue but only in her machine. I have followed the instructions from KB: 1013377 but no luck. That user is the only one having such a problem and there are more users in her group (without the export feature right).

 

Any ideas?

 

 

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Replies

replied on May 23, 2018

The LF client needs to be restarted after setting the [Settings]PrintScreenIntercept attribute to No on the Everyone group. Make sure you set the attribute without a trailing space in the name.

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replied on May 23, 2018

Hi Robert, thank you for your feedback.

We have restarted LF Client several times, and I was even monitoring the processes on task manager, just to make sure only one session was created.

 

There are no spaces in the attribute, but I just added that to this user's windows account. But since it works on another machine, will make any difference if I also add that to the Everyone group?

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replied on May 23, 2018

Try adding it to the Everyone group. Also, if the user is a domain account linked to a LF user, try setting the attribute on the LF user too.

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replied on May 24, 2018

This morning the user was able to login twice and both time LF stopped working. Now the user is getting the same error as before.

I have found out that for similar cases it was recommended to create a support ticket, but I have not found out where to do that in LF support. A little help?

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replied on May 24, 2018

Your reseller should know how to open a support case.

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replied on June 27, 2018

This was solved after uninstalling and reinstalling Laserfiche Client.

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replied on September 28, 2018

Is it possible to disable the print screen in the web client?

Thanks

Ricardo

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