They get an error saying something went wrong and that they should contact their system administrator.

Event Viewer shows this error:

System.ServiceModel.FaultException`1[Laserfiche.LicenseManager.LMFault]: Exception of type 'Laserfiche.LicenseManager.AccessDeniedException' was thrown. (Fault Detail is equal to Laserfiche.LicenseManager.LMFault).

Type:
System.ServiceModel.FaultException`1[Laserfiche.LicenseManager.LMFault]

Stack Trace:
   at Laserfiche.LicenseManager.LicenseCacheEntry.BeginPasswordReset(String userName, String organizationName, String url)
   at Laserfiche.LicenseManager.LicenseManagerService.DispatchFunction(LicenseManagerServiceCall func, LicenseManagerServiceCallArgs args)

I verified that Email Server settings in LFDS are correct. I can successfully send test emails. What else do I need to check?

Version 10.3.0.110