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Question

Question

Untitled documents

asked on May 15, 2018

Hello,

I scan documents under the "reception" template and assign the document to a  specific worker. Now, all of the scanned items are going into the main folder and are labeled as "untitled" instead of to the specific worker.  How can I get the "untitled" documents to be named to the specific worker again? 

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Replies

replied on May 15, 2018

Do you write your own workflows?  It sounds like there is a workflow that renames your documents based on the information provided in the "Reception" template.  For whatever reason that workflow isn't triggering on your newly created documents. 

Either the workflow subscriber has stopped working, or the starting conditions for the workflow aren't being met.

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replied on May 15, 2018

thank you for your response

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