Question

[LFF11-WrongUsernameOrPassword] Error in Forms Operation Log

Forms

Updated August 13, 2020

asked on May 14, 2018

Hello,

We have a customer who is getting thousands of these warning entries every day in their Forms Operation Log:

The username or password is incorrect. [LFF11-WrongUsernameOrPassword]
Function: SaveCacheToRepository()/IndividualItemError

I looked here in LF Answers and did not see any posts.

Anyone else seen this error and possible remedy.

Thanks,

Jeff

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Replies

replied on March 11, 2019

For those who ran into this error, we figured out there maybe incorrect data generated in the memory when save files uploaded on the form into the repository with save to repository service task. The workaround is to restart Laserfiche Forms Routing Service. We are still investigating how this incorrect data is generated.

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replied on May 15, 2018

It seems the profile contains invalid information, e.g. credential is wrong. Can you go to the process designer, open the service task, edit the profile and click verify and save to make sure it goes through the verification?

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replied on May 15, 2018

Customer checked all of the email task and validated all of the process, in the Process Designer, and none of them returned an error.

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replied on August 29, 2018

ZiAn Zhou, what else could be causing this issue. All service tasks have the correct username and password, the forms are being stored in Laserfiche as expected, and we're getting two of these messages every second. There's no information as to which process is causing it or which service task. And there's no way that forms instances are hitting a particular service task once a second and being sent to the repository twice.

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replied on October 9, 2018

Was there ever any resolution to this? Running into the same problem.

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View 3 previous replies

replied on October 9, 2018

I never got a response. I have a feeling that the database is holding on to something it shouldn't be, like a process that no longer exists. At some point, I'll open another case with support to get this resolved. We're getting 2 errors every second of every day, which is really annoying!

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replied on October 9, 2018

We have the same issue, and it is very annoying. I've got a case open on it now, so I'll let you know if/when it's resolved.

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replied on January 10, 2019

Any update on this? We are experiencing the same issue

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replied on January 25, 2019

This is an old thread but we are experiencing the same issue. 1,696 events since midnight and it is only 9 AM.

Tim did you ever get a resolution?

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replied on August 12, 2020

Running into the same issue and looking for a resolution.

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replied on August 13, 2020

What version are you using? If you are using a version before Forms 10.4.1. Please check whether you have a report schedule originated custom report of simple table type with file upload field configured in columns.

The workaround to avoid the logging issue is to disable such report schedule.

Or you can upgrade to the latest Forms 10.4.4.

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replied on March 22, 2019

The root cause of incorrect data being generated has been identified. It is related to report schedule originated custom report of simple table type with file upload field configured in columns.

The workaround to avoid the logging issue is to disable such report schedule. Alternatively, you can open a support case to require for an individual hotfix.

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replied on May 6, 2020

The bugs has been fixed with 10.3.1 update 3(https://support.laserfiche.com/kb/1014098/list-of-changes-for-laserfiche-forms-10-3-1-update-3) and Forms 10.4.1 or above, if you run into this issue, you can install the update or upgrade to Forms 10.4.1 or above.

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[LFF11-WrongUsernameOrPassword] Error in Forms Operation Log

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