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Question

Question

Audit logs are an hour off from what the Client shows

Audit Trail Laserfiche
Updated May 11, 2018
asked on April 26, 2018

I have a document that was created at 3:37pm, the client reflects this time, but when running Audit Trail, the time shows 2:37pm. Changing the timezone in Audit Trail to not detect browser time fixed this, but is there a reason as to why this is happening?

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Replies

replied on April 26, 2018

Do you think that Audit Trail is incorrectly detecting the timezone?  Which timezone is the user in?  Could this be related to daylight saving, or was the document created since the last time change?

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replied on May 10, 2018

I found that having audit trail record using browser time was causing the 1 hour difference. I'm not sure what the reason for this is, but selecting a different timezone (in our case, PST) helped with this.

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replied on May 11, 2018

What version of Audit Trail are you using?  With 10.3 and all 3 browsers, the times display the same when I select Pacific Time and when it auto-detects my timezone (with current location in California).  The other thing that catches my attention is that California is currently in PDT, so if you have to pick PST for the times to come out right, that sounds like a bug.

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