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Question

Question

Forms 10.3.1 and Instance Monitor Slow/Not loading

asked on April 25, 2018 Show version history

After upgrading from 10.3 to 10.3.1, our instances won't appear on the Monitor tab when we open it. We just see the "loading" gif. In order to get some instances to display, we have to apply filters based on status and/or process. Then we can locate the specific instances we're interested in.

Prior to the upgrade, the instances loaded almost immediately and finding a specific instance was very quick.

We use this tool a lot to move instances along as needed or determine why a form wound up in someone's inbox.

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Replies

replied on April 25, 2018

Hi Sheila,

Can you check if there is any frontend js error on browser developer console, or any backend error logged in the event viewer when you open the monitor page?

Have you tried if it's related with a specific instance? As you said after applying filter the page could load, so is there a certain instance that would block the page when being filtered out?

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replied on August 3, 2018

 

Hi, how did you solve this problem?

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replied on April 12, 2019

Anyone get a solution to this?

 

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