id tracking lost

asked on April 23, 2018 • Show version history

We have several documents in Laserfiche which have been processed by different workflows, however when searching for id these documents in the workflow designer they do not present results;

This is an image of the document in Laserfiche:

This is an image of the Laserfiche audit where it is visualized that it was manipulated by "Name of the application = LaserficheWorkflow":

This is an image of the workflow designer where the results of the document search are not shown:

This is an image of the workflow administration console where the history of instances is seen to be infinite:

In summary: The instance on this document exists at some point however it is no longer possible to find it, any ideas?

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replied on April 23, 2018

It's hard to guess from the screenshots.

It's possible that the entry was retrieved by a Search Repository or Find Entries activity which do not track entries by default (for performance reasons, due to the posibility of a very large number of results).

Another posibility would be that the Workflow database was manually purged (through the cleanup utility) or that Workflow was updated to use a new database and the data is no longer available.

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replied on April 23, 2018

Hi Miruna,

the database has not been manually purged as the workflow database has been the same for 2 years.

the workflows are individual, they do not contain search activities that do not trace the initial instance

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