Question

Does Laserfiche Mobile support AirWatch's App Config for Enterprise for deployments?

Laserfiche How To Integrations

Updated January 26, 2021

asked on April 19, 2018

Hello!

We have a customer who currently uses AirWatch, and were wanting to deploy the Laserfiche App with it to their users, but we're unsure of how to go about doing that or if it is currently possible. Specifically, is there a configuration key that the Mobile app can allow AirWatch to use?

If it currently isn't possible, does anyone know if there is a timeline for it to be implemented, if ever?

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Replies

replied on July 17, 2019

I'm still waiting on the Server URL key to allow the Laserfiche app to integrate with Airwatch/Workspace ONE. has any progress been made on this?

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replied on June 3, 2020

Hi again,

Still waiting on a response from Laserfiche with a solution, or time line on a solution. We switched from Airwatch to the cloud version Workspace ONE, but the mechanism to move configuration data over by specifying a variable name and variable type appears to be the same.

Has there been any progress on moving configuration data with the app when it is deployed via MDM/EMM?

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replied on April 23, 2018

We want to get to a point where users can setup up their own Company issued (or perhaps BYOD) smartphones and tablets to speed up device deployment. The setup process currently is too long, & and requires IT knowledge to get each of the apps connected once they have been pushed out.

We're using Airwatch MDM (vmware) (on premise), Apple's DEP Enrollment program, & Apple's VPP app licensing to try and deliver this.

We want each app in our portfolio to arrive on the user devices with the connection settings filled in. (FYI. The Airwatch profile with the App on it is not pushed out until after the user device has been verified/enrolled via Airwatch.)

Connection Settings:

- Server URL & perhaps AD credentials.

Laserfiche doesn't have much current data in laserfiche answers and we don't know who to talk to to procure what we need in order to have the Laserfiche app do this, or if the App would need to be customized to be compatible.

Airwatch claims that the above is possible, and has been done for other apps if the maker of the app built their app with an MDM system like Airwatch in mind. Airwatch can use two key values from a compatible app vendor, or {tokens} to allow the transfer of settings.

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replied on April 24, 2018

Hi Peter,

We are currently working on MDM integrations. These major MDM softwares will be supported, including Airwatch, Maas360 and Intunes etc.. We plan to roll out the support for different MDMs in several releases most likely. We don't have a set list yet. More information will be posted later.

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replied on April 24, 2018

Hi there,

I don't suppose you know if we would see this integration months or years from now or if Laserfiche has decided on an order / timeline that the integrations will be released in?

We'd like to have integrated apps in place before the next device refresh in 3-4 years if possible.

Currently, the (DEP + Airwatch) enterprise method of enrolling does enhance the security of the devices that are deployed, but it takes 8x longer than our old method of Airwatch enrollment.

Having integrated applications would reinforce using the enterprise style of enrollment, speed up the per device enrollment time, and allow end users with limited IT knowledge to setup their own devices.

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replied on April 26, 2018

I had heard we had to the variable name for the server URL from the one of the plist files. Does anyone know which plist file? There are several.

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replied on April 27, 2018

Thanks Kevin,

That is news to me, but hopefully we can customize the App payload that way if one of the Laserfiche people can point us in the right direction to get started.

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replied on May 2, 2018

Hey Julia, could Laserfiche let me know if what Kevin suggested is possible? If so, where would I get started?

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replied on May 3, 2018

Hi Jordan,

You will be able to push the app with variables through MDM.

We'll allow admin to configure ServerURL, repo and forms.

As for AD credentials, we are still looking at if it's possible to do so.

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replied on May 4, 2018

Hey Julia,

The main thing is the server URL, where do I get started on that?

Airwatch supports the use of key value pair variables on each app. to configure the app or include connection setting data. If that is what Laserfiche uses then I need the list of variables / options that can be enabled.

I'm not familiar with using the plist variables mentioned in other posts on the forum, so I'll need more details on how to begin if that is what needs to happen.

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replied on May 4, 2018

For the Key format: You would fill in the name of the key, the type of the key (bool, int, string etc), and the value of the Key (true/false, a number, or string like a server URL etc.)

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replied on May 17, 2018

Hi Julia,

Being able to push out the server URL would be a massive help.

You used the word "will" twice in your last reply implying that the feature is not available yet. Is this the case? (y/n)

If the feature is not available, when can we expect it to be released? (version # or date)

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replied on December 3, 2020 • Show version history

Hi there,

I still have not received an answer to this question. Is enabling settings deployment via MDM (now workspaceONE) on the Road map for the laserfiche App?

Our AD and Exchange are moving to the cloud so people will be signing in with email addresses instead of their usernames in the near future.

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replied on January 19, 2021 • Show version history

Airwatch is now Workspace ONE, but it looks like the integration mechanism is the same:

We're still waiting on any word about if this will be started/done & where it is in the Dev team's queue.

EMM MDM App Configuration.JPG (70.77 KB)

| Download

App Configuration.JPG (115.46 KB)

| Download

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replied on January 19, 2021

Jordan,

Please see this page as it documents how to use an XML file with your MDM software to distribute the Laserfiche mobile app for iOS with a pre-configured server URL among other settings.

Regards

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replied on January 26, 2021

That was very helpful, thank you ~

Rather than use the XML and fill out all of the fields we just used the part we wanted in the three configuration key fields below (in my previous screenshot) & then saved /assigned the app.

mobile_server_url String https://serveraddress/LaserfichePageName

All of our users now have the server URL filled in if they re-install the app. Once the assignment is saved. You can select the app in the app section of the MDM console (check box) --> More settings - and choose to push the configuration out the app so that they all become automatic and hide the server URL for active users of the app. (to avoid asking them to re-install).

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Does Laserfiche Mobile support AirWatch's App Config for Enterprise for deployments?

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