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Question

Forms - Updating Suspended Email Activity

Forms
Updated April 16, 2018
asked on April 16, 2018

Hi,

We have an Email activity in Forms that has suspended due to an invalid/misspelt email address.

If we update the email address in the activity and Retry - will the addresses be updated? 

We have a lot of instances to retry and we're conscious of retrying the activity as we have multiple recipients configured and it sends those an email even though it fails on one!

Thanks,

Dom

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Answer

SELECTED ANSWER
replied on April 16, 2018

Hi Dominic, if you update the recipient email address, Forms will automatically attempt to resend the email to the updated address. If you have other recipients that have already received the email, you can temporarily remove them from the recipient list to avoid resending the email to them.

Hope this helps, and let us know if you have any further questions!

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replied on April 16, 2018

That's spot on. I've tested it and it works! Thanks Kathleen.

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