asked on April 13, 2018

I have users in Web Link wanting to download copies of a document to their local computer from the document viewer, however, when selecting the print as pdf option from within the viewer, nothing happens. It says that a pdf is being created, but then either nothing happens or a blank webpage will open.

The files don't end up in the recent downloads folder nor are there any pop up blockers… this seems to be for .tif files since other documents auto-download instead of being viewed in the viewer.

The same documents that won't download from the viewer will download fine if the "download selected documents" is selected while in the folder browser.

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