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Question

Question

Limitation on Summary Report: LFF500 error

asked on April 11, 2018 Show version history

I have created a summary report in Forms that would summarize about 18,000 instances. I get the LFF500 error when generating the report. When I do a table report, it works ok. If I add a data filter (by date) to the summary report, resulting in a smaller count, then it works ok too. I have done different variations to assure that there is no data or variable issue. Is there a limitation on the count that a summary report can produce or return? Does anyone have a suggestion on the issue and resolution?

Thanks!

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Replies

replied on April 15, 2018

Hi Bonnie,

There is no limitation on count of instances for summarize report. Can you check the event viewer and post the detailed log for this error?

And which version of Forms did you use?

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replied on April 16, 2018

We use Forms 10.2.1.157. I do not have access to the event viewer myself but I was provided the attached. Thanks for your assistance!!

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replied on April 16, 2018

The error looks like a known bug in Forms 10.2.1.157, which happens when there are lots of filters and fields used on summarizing report. The issue has been fixed in 10.2.1 Update 2, see https://support.laserfiche.com/kb/1013880/list-of-changes-for-laserfiche-forms-10-2-1-update-2

  • You no longer receive a "Laserfiche Forms encountered an internal error. Please try again. [LFF500-InternalError]" error message when generating a "summary type" report with a large number of filters. (33589)

 

Can you try applying the update? 

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replied on April 24, 2018

We applied the fix and now have 10.2.1.246. We are still getting the error.

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replied on April 24, 2018

Can you open a support case and provide us your database if possible? Thanks.

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replied on June 25, 2018

Upgrading to 10.3 fixed the issue.

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