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Question

Question

Forms 10.3.1 slowness

Forms
Updated March 30, 2018
asked on March 29, 2018

We have a customer that upgrade to 10.3.1 and we have a couple users that are having issues with:

  1. When they go to the "Completed Tasks" section in the Inbox, it takes a lot time to load the tasks. Before the upgrade it was fine but now it takes about 3 minutes.
  2. When the user assigns a task, using the "Assign to Me" button at the top of an unclaimed form, it takes a long time too. Sometimes it times out. 

 

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Replies

replied on March 29, 2018

Hi Jonathan,

     Can you open a support case with the error from event log as well as a copy of the customer's database? We need to know what is the exact error and need to check whether there is something wrong with the database.

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replied on March 30, 2018

I open a case yesterday but haven't gotten a representative. Case #193711

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