Question

Checking in PDF - Web Client Error

Laserfiche

Updated April 5, 2018

asked on March 29, 2018 • Show version history

Hello Laserfiche Community,

I have a user that is unable to Check In a document (PDF) in Web Client, but they have no issue performing the same task in the Windows Client.

The error message that is given in Web client is :
Access denied [9013]

Any thoughts as to why there is different behaviour between the two systems?

Currently running the following versions:

Laserfiche web client

10.2 (10.2.1.277)

Laserfiche Repository Access

10.2.1.488

Windows client
10.2 (10.2.1.953)

Thank you in advance!

Stephanie Lodge

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Replies

replied on March 29, 2018

This is a long shot, but there is a reference to a 9013 error in the release notes.

In some cases, users viewing the records pane for a document will receive an "Access denied. [9013]" error if they have not been granted Browse rights for the document''s parent folder or folders. (143201)

The fact that it works on the thick client is strange.

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replied on March 29, 2018

UPDATE:

We are currently running a different version of Web Client in our test environment.

Here is the error message that the user gets in 10.3:

Access denied. [9013] (500 Internal Server Error)

Version:

Laserfiche Web Client

10.3 (10.3.0.510)

Laserfiche Repository Access

10.3.0.229

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Checking in PDF - Web Client Error

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