I'm having problems adding the DocuSign username and password into the web client for the user and keep getting an Unknown Error.
Windows Error log shows the following:
Log Name: Laserfiche-WebClient-Server/Operational
Source: Laserfiche-WebClient-Server
Date: 3/26/2018 4:44:25 PM
Event ID: 3
Task Category: ImportantError
Level: Error
Keywords: Session0,Session1,Session2,Session3
User: IIS APPPOOL\WebAccessAppPool
Computer: Laserfiche.impactgrp.org
Description:
No valid DocuSign API credentials found
Operation: /laserfiche/UserSettingsService.ashx/ValidateAndSaveDocuSignEmail
Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException
Laserfiche.WebAccess.Common.Util.ErrorHandler.MakeWebServiceReturn
WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequest
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute
Exception details:
Message: No valid DocuSign API credentials found
Stack trace: at Laserfiche.WebAccess.Common.WARepository.get_DocuSignProxy()
at WebAccessServices.HttpHandlers.UserSettingsService.ValidateAndSaveDocuSignEmail(String repoName, String email, String password)
Session: vgamo0rr
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Laserfiche-WebClient-Server" Guid="{E1931BBE-B561-55CE-776E-86D128B8CD81}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>65531</Task>
<Opcode>0</Opcode>
<Keywords>0x8000f00000000000</Keywords>
<TimeCreated SystemTime="2018-03-26T22:44:25.157516300Z" />
<EventRecordID>804</EventRecordID>
<Correlation />
<Execution ProcessID="6624" ThreadID="9320" />
<Channel>Laserfiche-WebClient-Server/Operational</Channel>
<Computer>Laserfiche.impactgrp.org</Computer>
<Security UserID="S-1-5-82-90942142-69841976-3763844167-1815131087-745571325" />
</System>
<EventData>
<Data Name="message">No valid DocuSign API credentials found
Operation: /laserfiche/UserSettingsService.ashx/ValidateAndSaveDocuSignEmail
Message: Exception encountered, stack trace:
Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException
Laserfiche.WebAccess.Common.Util.ErrorHandler.MakeWebServiceReturn
WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequest
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute
Exception details:
Message: No valid DocuSign API credentials found
Stack trace: at Laserfiche.WebAccess.Common.WARepository.get_DocuSignProxy()
at WebAccessServices.HttpHandlers.UserSettingsService.ValidateAndSaveDocuSignEmail(String repoName, String email, String password)
Session: vgamo0rr
</Data>
</EventData>
</Event>