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Question

Question

Zoom on Mobile App Doesn't Work Properly

asked on March 22, 2018

Hello All:

I am having a challenge with the mobile app and the zoom capabilities.  When I zoom in on a 24" x 36" blueprint, the app only take a certain portion of the file and zooms into it; if I want to move around at the desired zoom level I am unable to peruse the entire document.  I would like help in determining how to fix this issue.  I have tried both zooming in by spreading my fingers on the screen as well as double-tapping the screen, and both ways don't work.  I appreciate any and all help!

Kevin

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Replies

replied on March 23, 2018

Hi Kevin,

I'm sorry to hear that you are having problems viewing your blueprints. I did try to recreate your issue but I was not able to do so. Would you mind asking your VAR to open a support case? It would also be really helpful if you could pass along a copy of the file you are having issues with.

Regards,
Zair

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