Looking for help with sending last comment entered via an email task

asked on March 20, 2018

We have the need to store multiple comments on a form along with the entry date and user who entered the comment. If the user clicks a custom action button such as "update customer" we would like for the last comment entered to be sent via an email task.

Our first thought was to use a collection to store the comments and use Java? to retrieve the last comment during the submit action from the collection and copy then to a hidden comment variable used in the email. Our second thought is to use two milt-line fields and append the "current" comments to the historical comments and use the "current" comments in the email task.

Has anyone done anything similar to this?

I would appreciate and comments/guidance on how to achieve this.

Thanks

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replied on August 15, 2018

Did you have any resolution to this? I am experiencing the same problem. I can get the comments on the form without a problem, but I can't seem to get anything to work in the actual emails.

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replied on August 16, 2018

Yes I did.

In summary, I used a collection with a multi-line text field to store the comments and a checkbox field to allow the user to select to send the comments to the customer via email.

On submit of the form, I iterated through the collection to see if any checkbox was selected and if so, I copied the comment(s) into a single multi-line field that I then sent via email to customer. I am using the same collection on multiple forms, so on load, I cleared the checkbox(es) and the single multi-line comment field in case it was populated during the last submission.

I can put together Code snippets if you'd like.

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replied on August 16, 2018

I have been attempting to do the same thing, but I didn't think to clear the fields on load. If you have code for that, I'd be grateful. I can probably manage to adjust it to my needs...I hope.

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replied on October 18, 2018

Hi,

My apologies, I totally forgot to send the code to you for this. Do you still need it?

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replied on October 26, 2018

I found a work around.

Thanks.

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replied on November 1, 2018

OK. Once again, sorry for the delay.

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Looking for help with sending last comment entered via an email task

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