Question

Import Agent: There was an error signing into the repository. (Laserfiche Import Agent is not licensed to connect to this server.)

Updated July 6, 2018

asked on March 12, 2018

Upgraded from Avante to Rio and can not login to profile from IA configuration. Get this error. Tried repository user or windows authentication.

Import Agent: There was an error signing into the repository. (Laserfiche Import Agent is not licensed to connect to this server.)

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Answer

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replied on March 14, 2018

Created new license file. Changed service account in services, for import agent service. Seems like that fixed it. Thanks for your responses.

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Replies

replied on March 12, 2018

It sounds like your serial number has changed in the move. You need to generate a new license for Import Agent using the Rio license manager.

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replied on March 12, 2018

A case was opened for this issue and the license files for the LF Server and Import Agent were good. Restarting the services resolved the issue.

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replied on July 6, 2018

Hi Steven, I have the same issue. Tried renewing my master license, regenerated the license and restarting the services. The issue still persists. Please can you help or do I have to open a case?

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replied on July 6, 2018

Please open a case and provide all of the details. Thank you.

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Question

Import Agent: There was an error signing into the repository. (Laserfiche Import Agent is not licensed to connect to this server.)

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